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ITIL Capacity Management > 사회과학 특가할인

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ITIL Capacity Management
판매가격 10,000원
저자 Klosterboer
도서종류 외국도서
출판사 IBM Press
발행언어 영어
발행일 2011-3
페이지수 240
ISBN 9780137065929
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  • 도서 정보

    도서 상세설명

    Preface xxi
    Acknowledgments xxv
    About the Author xxvii
    Part I Concepts in Managing Capacity
    1
    Chapter 1 Introduction to Capacity Management 3
    The ITIL Life Cycle
    4
    The Overall Library
    4
    The Service Management Life Cycle
    4
    The Purpose and Goals of Capacity Management
    6
    The Major Purpose
    6
    Other Purposes
    7
    General Goals for Capacity Management
    7
    Defining Specific Goals for Your Organization
    8
    Interfaces to and Dependencies on Other ITIL Processes
    8
    Capacity Management and Service Continuity
    9
    Capacity Management and Configuration Management
    9
    Capacity Management and Release Management
    9
    Other Interfaces
    9
    The Business Case for Capacity Management
    10
    Cost Avoidance
    10
    Business Agility
    11
    A Great Start for Financial Management
    11
    Important Risks to Consider
    12
    Missing Business Capacity Data
    12
    Inconsistent Component Capacity Data
    12
    Lack of Analysis Skill and Tools
    13
    Summary and Next Steps
    14
    Chapter 2 The Geography of Managing Capacity 15
    Capacity Pools and Component Capacity Management
    15
    Defining Capacity Pools
    16
    Boundaries of Capacity Pools
    16
    Granularity of Capacity Pools
    17
    Managing Capacity Pools
    19
    Capacity Streams and Service Capacity Management
    19
    Defining Capacity Streams
    19
    Confluences and Shared Capacity
    20
    The Value of Capacity Streams
    21
    Managing Capacity Streams
    22
    How Virtualization Affects Capacity Management
    22
    Virtualization Creates Subpools
    23
    Managing Virtual Capacity Pools
    23
    Sharing Virtual Resource Pools Between Streams
    24
    Over-Subscription and Risks of Virtualization
    24
    Summary and Next Steps
    25
    Chapter 3 Understanding Capacity Demand 27
    Trend-Based Forecasts
    27
    Component-Based Trends
    27
    Service-Based Trends
    29
    Business-Based Trends
    29
    Portfolio-Based Forecasts
    30
    Business-Driven or “Top Down” Portfolio
    30
    IT-Driven Portfolio
    31
    Innovation-Driven Portfolio
    32
    Business Event Forecasts
    32
    The Blended Capacity Forecast
    33
    Using the Forecast for Cost Management
    35
    Cost Avoidance Through Increased Utilization
    35
    Cost Reduction Through Decommissioning and Recovery
    35
    Projecting and Tracking Cost Avoidance and Cost Reduction
    36
    Summary and Next Steps
    36
    Chapter 4 Dimensions of Capacity Growth 39
    Grow the Base
    39
    Growth by Demand
    40
    Growth by Refresh
    40
    Grow the Business
    42
    Project-Based Growth
    42
    Service-Based Growth
    45
    Summary and Next Steps
    45
    Part II Best Practices in Capacity Management
    47
    Chapter 5 Establish the Capacity Management Information System 49
    Purpose of the Capacity Management Information System
    49
    Repository of Capacity Information
    49
    Interface to Integrated Service Management
    50
    Reporting and Decision Making
    52
    Contents of the Capacity Management Information System
    52
    Utilization Data
    52
    Capacity Data
    54
    Capacity Plans
    56
    First Steps to Implementation
    57
    Define Requirements
    57
    Select Tools
    58
    Gather Data
    58
    Implement Processes
    59
    Train Staff
    59
    Using the Capacity Management Information System
    60
    Forecasting Capacity Needs
    60
    Making Capacity Decisions
    60
    Integrating Service Management
    60
    Summary and Next Steps
    61
    Chapter 6 Define and Manage Capacity Plans 63
    Scope of a Capacity Plan
    63
    Service Capacity Plans
    63
    Component Capacity Plans
    64
    How Many Plans?
    65
    Format of a Capacity Plan
    66
    The Essential Elements
    66
    The Right Level of Detail
    69
    Maintaining Capacity Plans
    69
    Periodic Reviews
    70
    Coping with Major Changes
    71
    Storing Capacity Plans
    72
    Format of the Plans
    72
    Maintaining Version Control
    73
    Summary and Next Steps
    74
    Chapter 7 Staff the Capacity Management Team 75
    Implementation Roles
    75
    Capacity Process Owner
    76
    Capacity Management Information System Designer
    77
    Process Engineer
    78
    Project Manager
    79
    Operational Roles
    81
    Capacity Service Owner
    81
    Capacity Analyst
    82
    Capacity Data Manager
    83
    Capacity Planner
    85
    A Word About Skills
    86
    Skills, Roles, and Staffing
    86
    Developing Capacity Management Skills
    87
    Skill Maturity and Team Composition
    87
    Summary and Next Steps 88
    Chapter 8 Implement the Capacity Management Process 89
    The High-Level Process
    89
    The ITIL Process
    90
    Adopting and Configuring a Process
    91
    Attributes of a Good High-Level Process
    93
    Defining and Documenting Capacity Policies
    94
    Capacity Monitoring Policies
    95
    Capacity Acquisition Policies
    96
    Policy for Capacity Incidents and Changes
    97
    Policy for Capacity Planning on New Projects
    98
    Creating Capacity Procedures
    98
    Process Steps Create Procedures
    98
    Procedures for Capacity Reviews
    99
    Procedures for Improving Capacity
    100
    Procedures for Capacity Planning
    100
    Managing Capacity Process Assets
    101
    Document Format and Storage
    101
    Reviews and Process Approvals
    102
    Making Updates and Tracking Revisions
    103
    Summary and Next Steps
    103
    Chapter 9 Relate Capacity and Performance 105
    Performance Is Capacity in a Moment
    105
    Definition of Performance Management
    106
    Time Scale for Performance Testing
    106
    Performance Management in the Capacity Management Process
    107
    Expand Capacity to Improve Performance
    109
    Techniques to Measure Performance
    109
    Techniques to Improve Performance
    110
    Diagnosing Performance Problems
    111
    Understanding Peaks and Valleys
    113
    Creating a Performance Profile
    114
    Measuring Performance Trends
    116
    Integrating Performance into the Capacity Plan
    116
    Virtualization’s Impact on Performance
    117
    How Hypervisors Improve Performance
    117
    How Virtualization Automates Performance Management
    117
    Summary and Next Steps
    118
    Chapter 10 Choose Capacity Management Tools 119
    Tools to Track Component Capacity
    119
    Specific Requirements in This Class
    120
    Available Tools
    121
    Specialized Tools Approach
    122
    Generalized Tools Approach
    123
    Tools to View Service Capacity
    123
    Specific Requirements in This Class
    124
    Available Tools
    124
    Build or Buy
    125
    Performance Management Tools
    125
    Specific Requirements in This Class
    126
    Available Tools
    127
    Tools for a Capacity Management Information System
    128
    Specific Requirements in This Class
    128
    Available Tools
    129
    How to Choose the Best Tools
    129
    Summary and Next Steps
    131
    Chapter 11 Produce Capacity Reports 133
    Capacity Reports
    133
    Component Exception Reports
    134
    Component Trending Reports
    135
    Service Trending Reports
    136
    Capacity Management Reports and Process Metrics
    138
    Measuring Capacity Trend Accuracy
    138
    Tracking Capacity-Related Incidents
    139
    Evaluating the Completeness of Capacity Plans
    140
    Summary and Next Steps
    141
    Part III Common Issues in Capacity Management
    143
    Chapter 12 Business Capacity Planning 145
    The Scope of Business Capacity Planning
    145
    Defining Business Capacity
    146
    How to Measure Business Capacity Utilization
    147
    Predicting Business Capacity Needs
    149
    The Challenge of Planning Business Capacity
    150
    Effort Versus Benefit
    150
    Getting Agreement on Measurements
    151
    The Place of Business Capacity Planning in Business Strategy
    152
    Integrating Business Capacity Planning with IT Capacity Planning
    153
    The Business Component Hierarchy
    153
    The Line Between IT Services and Business Processes
    154
    Integrated Utilization
    155
    Integrated Capacity Plans
    155
    Managing IT Capacity without Business Capacity Information
    155
    Summary and Next Steps
    156
    Chapter 13 Smoothing the Order Cycle 157
    Establishing Capacity Buffers and Reorder Levels
    157
    Determining Capacity Buffers
    157
    Establishing Reorder Levels
    158
    First Guesses and Fine-Tuning
    159
    Factors Affecting Reorder Levels
    159
    Deployment Time
    160
    Process Maturity
    160
    Vendor Packaging
    160
    Virtualization Standards
    161
    Cost-Containment Efforts
    162
    Ordering the Right Amount
    163
    Ordering Individual Units
    163
    Ordering Hardware for Virtualization
    163
    Volume Ordering
    165
    Finding the Right Balance
    165
    Reclaiming Capacity Instead of Reordering
    166
    How Reclaimed Capacity Affects Capacity Demand
    166
    How Reuse Affects Reorder Levels
    166
    Creative Ways to Reuse Capacity
    167
    Summary and Next Steps
    167
    Chapter 14 Capacity Management in a Project Context 169
    Capacity Plans as Project Deliverables
    169
    Adding Capacity Requirements in Project Definition
    170
    Considering Capacity and Performance in the System Architecture
    171
    Defining and Executing Capacity Test Cases
    172
    Building the Capacity Plan at Project Time
    173
    Testing and Estimating Capacity Utilization
    173
    Architecting for Capacity Growth
    174
    Engaging Capacity Management in the Project
    175
    Turning the Capacity Plan Over to Operations
    177
    When Capacity Management Has Been Engaged
    177
    When Capacity Management Was Not Engaged
    178
    Essentials of Operational Turnover
    179
    Summary and Next Steps
    179
    Chapter 15 Integrating Capacity Planning with IT Processes 181
    Integrating with Availability Management
    181
    Process Linkage
    182
    Data Linkage
    183
    Benefits of Integration
    183
    Integrating with Configuration Management
    183
    Process Linkage
    184
    Data Linkage
    184
    Benefits of Integration
    185
    Integrating with Change Management
    185
    Process Linkage
    186
    Data Linkage
    187
    Benefits of Integration
    187
    Integrating with Incident Management
    187
    Process Linkage
    188
    Data Linkage
    188
    Benefits of Integration
    189
    Integrating with Service Continuity Management
    190
    Process Linkage
    190
    Data Linkage
    191
    Benefits of Integration
    192
    Integrating with Release and Deployment Management
    192
    Process Linkage
    192
    Benefits of Integration
    193
    Chapter Summary
    193
    Index 195
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